Frequently Asked Questions
Can I make an appointment in person or by email?
No, in order to facilitate scheduling and ensure that everyone stay as safe as possible, all appointments must be made by phone.
How long is my appointment?
All computer sessions are limited to 45 minutes, including printing, so that we can safely accommodate as many people as possible.
What if I need more time? Can I get an extension?
No, in order to make this service available for as many people as
possible, sessions are automatically set to end after 45 minutes. No
extensions can be given, so please pace yourself accordingly. If you
think you may run out of time, please save your work to your own thumb
drive or online back up. Library staff cannot provide thumb drives.
What if I'm late for my appointment? What if I miss my appointment?
While we understand that things happen, if you are more than 10
or 15 minutes late for your scheduled appointment, your
appointment will be cancelled. You can call the library to try to
reschedule for another time, based on availability of
appointments. If you know in advance that you will be late or
unable to make your appointment, please call the Library as soon
as possible. Please note that if you are less than 10 or 15
minutes late, your appointment will still end at the scheduled
time, so you may not receive a full 45 minute computer session.
This is to allow Library staff to complete necessary cleaning
between appointments, therefore no extensions of time can be
What about printing?
You may print up to 20 black and white pages for free during your
session using a library card or guest pass. Please allow time to
print during your 45 minute visit and please try to release your
print jobs at one time.
What if I need to print more than 20 pages?
At this time, we are not able to accommodate printing jobs greater than 20 pages.
How do I print if I’m using a guest pass?
If you are using a guest pass, you will need to give the guest
pass to the staff member at the Information Desk. They will release the
print job for you.
I need to listen to something on the computer.
Please bring your own headphones. The Library will not provide
headphones or other means of listening. As always, cell phone use
is prohibited in the library out of respect for other patrons and
What if I need help with the computer?
Please bring a friend or family member who can assist you during
your appointment. Due to social distancing requirements, library
staff cannot offer computer assistance at this time.
Can my child accompany me?
Children 8 and under, whether scheduled for their own computer
appointment, or scheduled to accompany an adult with an
appointment, must remain by their caregiver’s side at all times.
Is it safe to enter the library at this time?
We clean surfaces frequently, however, the risk of entering a public
facility is your own. Library staff will clean computer stations
between appointments, but the library cannot guarantee the cleanliness
of surfaces or equipment as public libraries are high touch
Can I browse the collection during my visit?
No, access is limited to computer use only.
Can I return materials during my computer appointment?
Yes, but you must return them through the library’s book drop
before you enter the building so that that they may be
What if someone tests positive in the library?
We will follow the recommendations of the Talbot County Health
Department. Computer by Appointment schedules will be retained to
use as contact tracing information, if needed. This would allow the
library to release your contact information to public health officials so that
you can be contacted as a precaution. This is a precautionary measure
intended to enhance health security for you, our staff, and other
What about WiFi? I have my own computer, but I need to print something out.
WiFi is available outside the library building, but we are not able to offer wireless printing at this time.
I just need to make a copy of something.
Unfortunately, our public copier is not available now.